Shipping policy
HOUSE OF NOOR — SHIPPING POLICY
Processing Time
All orders are processed within 1–3 business days.
Processing time does not include weekends or holidays.
You will receive a confirmation email with tracking information once your order has shipped.
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Domestic Shipping (United States)
Standard Flat Rate Shipping – $7.99 per order (US domestic)
- Free Shipping: Orders over $48 ship free
- Estimated Delivery Time: 3–5 business days (USPS)
All domestic orders include tracking.
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International Shipping
- We ship internationally via DHL Express and FedEx. Shipping rates are calculated at checkout based on your delivery location and order weight.
- Estimated Delivery Time: 7–21 business days.
- Orders of $72.00 or more qualify for free international shipping.
- Customers are responsible for any customs duties, VAT, or import taxes required by their country.
Tracking is included for most international destinations.
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Order Changes & Address Issues
Please double‑check your shipping address at checkout.
House of Noor is not responsible for:
- packages shipped to an incorrect address entered by the customer
- reshipment fees for returned packages due to address errors
If a package is returned to us due to an incorrect address, the customer will be responsible for the reship fee.
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Lost, Stolen, or Marked‑as‑Delivered Packages
Once an order is marked Delivered by the carrier, House of Noor is not responsible for:
- lost packages
- stolen packages
- delivery to the wrong address if the address was entered incorrectly
If your package is missing, please contact the carrier directly to file a claim.
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Tracking Your Order
All orders include tracking.
Tracking updates may take 24–48 hours to appear after the label is created.